Heathrow iPark Meet and Greet valet parking fuels our anger

When we returned after three weeks way, they had used a full tank of petrol and our car was filthy

My husband and I flew to Thailand on Christmas Day. As there was no public transport I found a company called iPark Meet and Greet online and got a quote of £75.24 for collecting our car at Terminal 3 Heathrow Airport, parking it for three weeks and returning it to T3 when we came back. However, when we got back we found they had used almost a full tank of petrol. The car was filthy, and there was mud all over the driver side.

Inside, we found evidence in the form of the company’s plastic document wallets which made us believe that they had been using our car to pick up and collect other cars.

I have the receipts to show I filled it up with petrol just before we dropped it off, and that I was forced to do the same on the way home. We have asked the company to refund the fee we paid, pay for a valet and new mats, plus the petrol. This comes to £149.79.

We did sign a docket to get our car back, but that was before we had time to inspect it and before we had seen the inside and the fuel gauge.

The company claims on its website to be member of British Parking Association but the BPA denies that it is. AH, London

Leaving your car with a valet parking firm has always been a leap of faith – one that you certainly regretted. A look at the Review Centre website suggests you are not alone in being less than happy after using this firm. Some other holidaymakers have had a very unhappy experience.

After you sent us your letter the company did respond to your demand, and has since offered to refund you half of what you have asked for – £75 – which is what you originally paid for the three weeks parking.

You have wisely accepted this mostly because life is too short to take companies to the small claims court for £75. It did not respond to our request for an explanation, referring us back to you.

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number

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